Frequently Asked Questions - Website help

OVERVIEW

This tutorial provides instructions on how to create a student account and make a booking for your child on our website.  To create a student account our website requires that each user has its own unique email address.  If you already have a student account with your email attached, you cannot use that email address for your child’s account.

INSTRUCTIONS

If you have a valid email address that is not currently being used, follow the instructions below to create a user account for your child.

1. On the Yoga Mandir home page, click on the LOGIN/REGISTER menu link.
2. Click on CREATE NEW ACCOUNT tab.
3. Enter your child’s details using the following as a guide.
   1. Username: This is the username that you use to log into the site and make a booking for your child. It should be something you can remember easily. Ideally just enter your child’s first and second names eg: Alan Goode
   2. E-mail address: This will need to be a valid email address as confirmation emails will be sent to this address.  Please remember our system will not allow you to use an email address that is already in use.
   3. Phone: Please provide your name as the parent/guardian and your preferred contact number.
   4. Occupation: Student
   5. Date of Birth:  Please fill this in so that we have an idea of your child’s age
   6. Fill in the other fields as required.
4. Click on the CREATE NEW ACCOUNT button. 
5. To view your account at any time, click on MY ACCOUNT from the main menu or go to www.yogamandir.com.au/user and login with your username and password.

To make a booking for your child.

6. On the Yoga Mandir home page, click on the LOGIN/REGISTER menu link and log in as your child, then return to the home page.
7. Click on the hyperlink CHILDREN/YOUNG ADULTS. 
8. Click on CHILDREN’S YOGA CLASSES and scroll down to the bottom of the page where you will find the booking buttons
9. Select the appropriate class/program for your child based on their age eg: 5-10 and 11-14 years and click BOOK NOW.
10. Go to your CART, the hyperlink can be found at the top of the page
11. Follow the steps to make your payment and finalise your booking

If you have your own user account but do not have a second email address, follow the instructions below to make a booking for your child and the office will create a user account for your child.

1. Log on to your own account and make a booking for your child under your name
2. Send an email to the office notifying us that you have made this booking and provide us with the following details, so that we can create a user account without an email address.

• Child’s full name
• Date of birth
• Any illness (eg: asthma) or injuries that the teacher needs to know about
• Your contact details: full name, address, phone contact and email contact.

No. We initially allowed the sharing of email addresses so for example a couple could use the one email address for multiple accounts but this caused problems with the system. It is now required that only unique email addresses should be used for each user account.

If you do not have an email address then it is recommended to obtain a free email account such as Gmail or Hotmail.

Most Internet Service Providers (ISP) provide additional email addresses so you should be able to contact your ISP and ask for an additional email address. It may be then possible to auto forward all emails to your main ISP account.

When your order has been reviewed by the office administrator, your order will be marked as completed and you will automatically receive an email informing you of this update.

Once your order has been marked as completed you will have access to the file by going to your profile page at www.yogamandir.com.au/user and clicking on the 'Files' menu tab.

On the 'Files' page you should be able to see all of the files that have been purchased. You have 7 days from the day your order was processed to click on the 'Download' button to play a specific audio file. You can play it up to 4 times during this period.

To actually store the file on your computer or other device so you can listen to it after the 7 day period has expired, right click on the 'Download' button and select ‘Save link as’ and then the preferred destination folder.

If you have forgotten your password or username you can try requesting a new password by visiting https://www.yogamandir.com.au/user/password.

You will need either your username or your email address. Enter one of these and then press the "E-mail new password" button.

An email will be sent to you which contains a link that you must click on to change your password.

If you still are having difficulties please contact the office. Details for contacting the office can be found by clicking on the Contact Us link located in the main menu.

Overview

This tutorial provides instructions on how to create a new account on the site.

Prerequisites

You will need the following details in order to create an account.

• A valid email address
• Contact details such as first name, last name and contact phone number.

Instructions

1. On the Yoga Mandir home page, click on the "Login / Register" menu link.
2. Click on "Create new account" tab.
3. Enter your detail using the following as a guide.
   1. Username: This is the username that you use to log into the site. It should be something you can remember. Ideally just enter your first and second names
   2. E-mail address: This will need to be a valid email address as confirmation emails will be sent to this address.
   3. Phone: Your preferred contact number.
   4. Fill in the other fields as required.
4. Click on the "Create new account" button. 
5. To view your account at any time, click on "My account" from the main menu or go to www.yogamandir.com.au/user and login with your username and password.